Returns & Warranty

Returns Policy

Hardware & Software:

We will refund hardware and software purchases in full if the hardware or software do not work satisfactorily. In order to qualify for a full refund the following conditions must be satisfied;

1. You have read and understood the system and installation requirements and limitations outline in the product documentation and specifications.
   
2. A reasonable attempt has be made to get the hardware or software to work and our technical support have not been able to provide a solution.
   
3. The hardware together with a copy of proof of purchase (Invoice/Receipt) is returned within 30 days from the date of purchase and is complete, package is undamaged, and the product in as-new condition.

How to make a return

Contact support@trillium.com.au to obtain the return address and return the product in its original condition with its packaging. You will also need to provide proof of purchase (Invoice/Receipt), together with the following details:

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (___)________________
Preferred Contact Time:
Reason for return:
What would you like us to do?

Warranty Policy 

Voluntary Product Warranty

In addition to your Statutory Rights and subject to the conditions below, Trillium warrants that our products will be free from any defect in materials or workmanship under conditions of normal use for a period of 12 months from date of purchase.
 
Trillium do not warrant that the product will be free from defects if defects are caused by an accident, misuse, abuse, improper installation or operation, vermin infestations, lack of reasonable care, unauthorised modification, loss of parts, tampering or attempted repair by a person not authorised by Trillium; or where the product has been damaged by lightning or a mains power surge. 
 
Where a valid claim is made under this Voluntary Product Warranty, Trillium will, at no cost to you, repair or replace the product within a reasonable time. Subject to your Statutory Rights, if your claim under this Voluntary Product Warranty is not valid, you may be charged a fee under this Voluntary Product Warranty for the service and for any direct costs associated with having the product delivered for service. 
 
To make a claim under this Voluntary Product Warranty you must call the Trillium on (03) 9558 8664 or contact Trillium by e-mail at: support@trillium.com.au  where a Customer Service Representative will inform you of the product return process. You will need to ensure that: You provide proof of purchase; Your product is suitably packaged (original packaging is not required); and You have included all components from the original purchase. 
 
For Voluntary Product Warranty purposes proof of purchase is required so please keep your receipt. The benefits conferred by this Voluntary Product Warranty are in addition to other rights and remedies that are available to you under law, which cannot be excluded. The processes for this Voluntary Product Warranty in no way limit your rights which arise as a result of your Statutory Rights. 

This Voluntary Product Warranty is given by: TrilliumTechnologies a division of Cyntila Pty Ltd, ABN 63 098 957 414, Address: 1/45 Normanby Road Notting Hill Victoria 3168, Phone number: +61(0)3 9558 8664

Email address: support@trillium.com.au.

Statutory Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.