Returns Policy


Hardware & Software:

We will refund hardware and software purchases in full if the hardware or software do not work satisfactorily. In order to qualify for a full refund the following conditions must be satisfied;

  1. You have read and understood the system and installation requirements and limitations outline in the product documentation and specifications.
  2. A reasonable attempt has be made to get the hardware or software to work and our technical support have not been able to provide a solution.
  3. The hardware together with a copy of proof of purchase (Invoice/Receipt) is returned within 30 days from the date of purchase and is complete, package is undamaged, and the product in as-new condition.

 

How to make a return


Contact support@trillium.com.au to obtain the return address and return the product in its original condition with its packaging. You will also need to provide proof of purchase (Invoice/Receipt), together with the following details:

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (___)________________
Preferred Contact Time:
Reason for return:
What would you like us to do?

 

 
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